Refund policy

Return & Refund Policy — Rudy's Plants

At Rudy's Plants, your satisfaction is our top priority. We believe in a fair, straightforward, and transparent return process, and we stand behind every product we sell. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your item must meet all of the following conditions:

  • Condition: The item must be unused, undamaged, and in the same condition as when you received it. All plants must be inspected upon arrival and any issues reported within the designated timeframes below.
  • Packaging: The item must be returned in its original packaging with all tags and labels intact.
  • Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

  • Live plants that have been repotted, planted in the ground, or otherwise removed from their original container.
  • Items that have been used, altered, or personalized.
  • Items returned without original packaging, tags, or labels.
  • Items showing signs of neglect, improper care, or damage caused after delivery (e.g., freeze damage, sunburn, or lack of watering).
  • Gift cards.

3. How to Start a Return

To ensure your return is handled promptly and efficiently, please follow the steps below:

  1. Contact Us: Email info@rudysplants.com with your order number and the reason for your return.
  2. Documentation: If your item arrived damaged, injured, or incorrect, please attach clear photos of both the product and the outer shipping packaging. For live plant claims, please include close-up photos showing the condition of the plant upon arrival.
  3. Authorization: Once we review your request, we will provide a return authorization and detailed instructions. Returns sent without prior authorization may not be accepted.
  4. Mail-In Returns Only: We currently support mail-in returns only. We do not offer in-person returns or drop-offs at this time. Once your return is authorized, we will provide instructions and a prepaid return shipping label.
  5. Response Time: We aim to respond to return requests within 24 hours.

4. Live Plant Claims

Due to the nature of live plants, we understand that shipping can be stressful for them. Please note:

  • Reporting Window: All claims for damaged, dead, or incorrect plants must be reported within 3 days of delivery. Claims submitted after this window may not be eligible for replacement or refund.
  • Photo Evidence: Clear photos of the plant, root system, and packaging are required to process any live plant claim.
  • Improper Care: We are not responsible for plants that perish due to improper care, extreme weather exposure after delivery, or failure to follow the care instructions provided.

5. Shipping Costs & Fees

  • Return Shipping Costs: We cover all return shipping costs, regardless of the reason for your return. A prepaid return shipping label will be provided at no charge upon authorization of your return.
  • No Restocking Fees: We do not charge any restocking or administrative fees for returns.
  • Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you. Clear photos of the product and packaging are required to process your request.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled and will need to follow the standard return process.

8. Contact Information

If you have any questions about our return policy or would like assistance with a return, please contact us:

Store Name: Rudy's Plants

Email: info@rudysplants.com

Phone: +1 (213) 623-5798

Address: 752 Maple Ave, Los Angeles, CA 90014

Business Hours: Monday – Saturday: 5:00 AM – 12:30 PM Sunday: Closed